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SmartFlyer

SmartFlyer, a global travel agency collective,  renovated their NYC headquarters, including interior spaces and an outdoor work area. Techmenity delivered the full low-voltage, AV, and IT scope for their new office and later became their long-term Managed IT Service Provider (MSP).

During the project and MSP transition, we supported hundreds of travel advisors around the world, solidifying SmartFlyer’s IT foundation during a key growth stage.

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Key Objectives

  • Build a modern, reliable IT and AV environment for a hybrid workforce

  • Deliver conference rooms that support remote collaboration with global agents and partners

  • Provide stable, secure network infrastructure for a high-volume travel operations team

  • Transition SmartFlyer from a legacy IT provider onto a scalable, security-focused MSP model

  • Support SmartFlyer’s rapid growth and evolving organizational structure

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What We Delivered

AV & IT Infrastructure

  • Integrated conference rooms with video conferencing, room audio, and easy-to-use controls

  • WiFi and wired network design to support in-office staff and visiting agents

  • Cabling infrastructure across office and outdoor areas

IT Networking & Security

  • Firewall, switching, and wireless systems to support a distributed workforce

  • Security recommendations and upgrades to address vulnerabilities from the prior provider

  • Identity management and access standards suitable for a fast-growing organization

MSP Takeover & Global Support

  • Took over from an outdated, difficult-to-navigate IT setup

  • Streamlined workflows, documentation, and user support processes

  • Provided day-one virtual support to hundreds of agents worldwide

  • Increased system reliability and reduced downtime for agents and internal staff

Technology Planning for Growth

  • Conducted a full IT assessment to identify bottlenecks

  • Recommended structured improvements to prepare SmartFlyer for scale

  • Helped leadership plan device management, cybersecurity, and long-term IT needs

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Long-Term Partnership

SmartFlyer’s successful IT overhaul led to continued partnership. We now also support Imperial SmartFlyer, their affiliated company, providing:

  • IT services

  • Security solutions

  • Ongoing consultation and technical planning

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Outcomes

  • Modern office equipped for hybrid meetings and global collaboration

  • Stable, secure IT environment that supports day-to-day travel operations

  • Smooth MSP transition despite inherited legacy issues

  • Improved support experience for advisors around the world

  • A proactive IT roadmap aligned with SmartFlyer’s growth trajectory

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